Service Level Agreements

WHY A SLA?

If your website is critical for the success of your organisation, then you need to take care of it. An SLA (Service Level Agreement)
with us makes it easy and simple.

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HOW IT WORKS

You pay a fixed monthly fee for a custom-made TWD SLA that suits your assets requirements. KPI’s & SOPs are
agreed upon. We provide a discount if your platform has been built and designed by TWD.

WEB SERVERS

Slow loading pages and poor user experience lowers customer acquisitions and penalises your website in search ranking tools like Google. With a TWD SLA we ensure that your dedicated server has heaps of RAM, space, and memory.

BACK UPS

TWD SLA agreements include automated backups of your website 24/7. This allows for you to roll back any changes should any problems occur. No mistake is permanent with this option.

PLUGINS

Often plugins require updating to their latest version, unfortunately updating a plugin can break any existing code architecture essentially breaking your website. With a TWD SLA we will keep all your plugins updated and secure 24/7.